Quick Answer · Firing an Agency

Should I fire my SEO agency?

Likely yes if three things are true: leads are flat with no credible explanation, they've never actively managed your Google Business Profile, and reporting is vanity metrics you can't verify. SEO takes time, so patience is warranted — but a failing agency counts on that patience. The skill is telling maturing from failing.

The Longer Answer

Patience vs denial.

"Give it more time" is sometimes right and sometimes the line a failing agency uses to run out the clock. The difference is in the signals: a maturing program shows leading indicators moving — geo-grid visibility, review velocity — even when leads lag. A failing one shows activity and excuses with nothing underneath.

If the leading indicators are moving, give it time. If the only things moving are impressions and excuses, it's not patience anymore. The full switch signals →

The Clear Signs

Three red flags.

Rankings-up-but-leads-flat with no explanation; a GBP they've never meaningfully touched (for a local business, disqualifying); and reporting you can't independently verify. Any one warrants a hard conversation; together they're your answer. Is it actually working? →

Switch Cleanly

Keep your accounts.

Before you move, confirm your domain, GBP, and ad accounts are in your name (they should already be), export your data, and line up the replacement before the old one stops. If you discover at switch time that they own your accounts, that's its own answer. How to switch without losing rankings →

Engagement Options

A clean break.

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Entry — required before any engagement
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Recommended

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The Next Step

Get a second opinion.

30-minute strategy call. We run an independent read of where your program actually stands.